How long does it take to get all the work completed?
The length of time between the initial inspection and the completion of the project varies depending on the number of trades that need to be addressed. On average claims can take between 2-4 months. If your project is started in the fall it could be until spring of the following year that it is completed.
Can you take care of my deductible?
No, we can not waive or take care of your deductible. This is incredibly illegal and can result in fines and the loss of our business license. If a company has done this before then they are either out of business or walking a very fine line with the law. We do not condone illegal practices.
What is RCV, ACV and Depreciation mean?
These are terms found on the claim paperwork. RCV stands for Real Cash Value. This is the value of that specific item or trade with no depreciation and the value of that item/trade including today's pricing of material and labor. ACV stands for Actual Cash Value, this is the value of the item/trade after depreciation is factored in. Look at it this way. RCV - Depreciation = ACV. ACV minus your deductible is the amount of the first check the insurance company will send to you. Depreciation is the amount your item/trade depreciated over a certain number of years. This amount will be released after we send our final invoice to the insurance company. Unless you have an ACV policy.
How does the claim process work?
- First, we do an inspection on the home to see if there is enough damage to warrant a claim.
- Then we file a claim for hail and wind to your insurance. The adjuster will get a hold of you and I will meet him at the appointed time.
- During the adjustment, we will show him the damages we have seen on my inspection and work diligently to get what is damaged completely paid for.
- Next, the adjuster will send you a copy of the claim paperwork and we sit down together to sign the contract and pick colors.
- Once that is done I coordinate the project with our Production manager to get the materials ordered, delivered, and installed. The roofing trade almost always goes first. Then the other trades follow.
- During the installation, our Supplement Manager works on the missing line items from the claim as well as permit costs that we send to the insurance company to get approved.
- Once the paperwork is updated and the work is complete, we send the insurance company an invoice so that they can release depreciation to you.
- We collect the remaining funds based on the invoice and schedule the city inspection either after the specific trade or after the project is complete depending on the number of trades involved.
- And the process is all complete. Any and all communication is facilitated by the project manager and any questions can be answered by them.
What is an ACV Policy? How does it affect me?
An ACV policy is an Actual Cash Value policy. Meaning that the insurance company will only pay out the ACV amount on the claim and not release the depreciation. This could be on specific trades or on the entire claim. It depends on your policy. Ask your agent if this is the policy you have.
What happens if my insurance claim gets denied?
If you know and have been shown the damages that are on your home then there are a couple of things you can do if your claim gets denied. The first is to schedule a re-adjustment. For this, you will need us to take photos of the hail on every slope and an estimate that will be sent to the insurance company. The next step after that is an appraisal.
Do you my rates go up if i file a hail claim?
No & yes, Insurance companies can not increase rates based on acts of nature, (hail, wind, tornado, etc.) However, if enough homes that carry the same insurance company get damages in the same zip code or state then everyone that has that insurance company could see an increase in their insurance premiums.
What is a supplement?
A supplement is an additional document that is in the form of the claim paperwork that includes the line items that the insurance adjuster missed on the initial paperwork. This could also include the permit cost because that is unknown until purchase. A supplement can be sent out before the work has begun, during the project, or after with the invoice.
Do you use a trailer or roll-off dumspter?
We utilize a trailer to haul away debris and materials instead of a roll-off dumpster because we do not want to damage your driveway with a giant metal box. It is also a lot easier to move the trailer around in case you need access to the garage. We also control when the trailer gets removed as opposed to having to stay by the Garbage Company's timeline.